Wright Memorial Hospital Wins Excellence Award

Wright Memorial Hospital has been named a 2020 Guardian of Excellence Award® winner by Press Ganey.
The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in clinical quality. This is the second year in a row that Wright Memorial Hospital has received this award.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.
“The caregivers and staff of Wright Memorial Hospital touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”
According to Wright Memorial Hospital CEO Steve Schieber, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care.
“We’re always challenging ourselves to provide the best care for our patients,” Schieber said. “We track and measure a lot of metrics to ensure we are meeting or exceeding the goals we set for ourselves and our hospital. This award from Press Ganey validates the hard work our staff dedicates each day to providing a higher standard of quality care to our patients. I think winning the award two years in a row also speaks to the culture we’ve created, and the expectations we have for ourselves. I’m proud of our employees for their continued hard work, especially now in such a challenging time in health care.”